IT Support Engineer
Who we are
The next step of your career starts here, where you can bring your own unique mix of skills and perspectives to a fast-growing team.
Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities
With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.
We are Metyis. Partners for Impact.
What we offer
Develop your professional career working with one of the biggest brands in the fashion industry;
Interact with C-level at our clients on a regular basis to drive their business towards impactful change;
Lead your team in creating new business solutions via data-driven insights;
Seize opportunities at the client and at Metyis in our entrepreneurial environment;
Become part of a fast-growing international and diverse team.
What you will do
Assist and guide end users on how to use standard office applications, workplace technologies, and follow IT best practices
Troubleshoot, analyze, and resolve IT issues related to hardware, software, Microsoft 365, connectivity, and other IT services in collaboration with employees
Handle the technical aspects of employee onboarding and offboarding, ensuring devices, accounts, applications, and access are properly configured
Install, configure, and deploy Windows and macOS devices using Microsoft Intune and Autopilot
Support and manage smartphones and tablets, including iPhones, iPads, and Android devices
Monitor and manage hardware lifecycle activities, including warranties, replacements, repairs, and device refreshes
Provide support for Microsoft Teams, meeting rooms, video conferencing systems, and other workplace technologies
Maintain and update IT manuals, knowledge articles, and documentation for IT processes
Contribute to workplace modernization, automation, cloud, security, and AI initiatives
Work closely with our internal IT teams and external IT partners to ensure smooth, efficient, and consistent IT support
What you´ll bring
2+ years of experience working onsite in IT Support / Workplace Support, with familiarity with IT support processes and tools
Operational management and support of standard office hardware and applications, including:
Windows 11 and macOS / MacBook installation and management
Smartphones and tablets, including iPhones, iPads, and Android devices
Microsoft 365 administration and services, including Entra ID, Exchange Online, and Intune
Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint
Microsoft Teams and other video conferencing and meeting room systems
Basic knowledge of office networks, Wi-Fi, connectivity troubleshooting, and printing
Familiarity with modern workplace technologies, Microsoft Cloud, Endpoint Management, and device management
Fluent in Portuguese and proficient in English
Excellent customer service and communication skills; energetic, positive, proactive, and enjoy helping people
Ability to work independently, take ownership, and organize and structure your own work and tasks
Eager to learn new technologies and keep up to date with developments, especially in Microsoft Cloud, Security, Automation, and AI
In a changing world, diversity and inclusion are core values for team well-being and performance. At Metyis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them has their own experience and identity.