CRM Specialist
Who we are
We are Metyis, a forward-thinking, global company that develops and delivers solutions around Big Data, Digital Commerce, Marketing and Design and provides Advisory services. We have offices in 15 locations with a talent pool of 1000+ employees and more than 50 nationalities, dedicated to creating long-lasting impact and growth for our business partners and clients.
Together with HUGO BOSS, our esteemed business partner, we have embarked on a joint venture and created the HUGO BOSS Digital Campus, dedicated to increasing the data analytics, eCommerce and technology capabilities of the company and boosting digital sales. The HUGO BOSS Digital Campus employees will help create a state-of-the-art data architecture infrastructure, advanced business analytics, and the development and enhancement of HUGO BOSS’ eCommerce platform and services.
This collaborative environment will provide the capabilities required for HUGO BOSS to maximise data usage and support its growth trajectory towards becoming the leading premium tech-driven fashion platform worldwide.
What we offer
Develop your professional career by shaping personalized, customer-centric experiences across omnichannel touchpoints.
Accelerate digital transformation and business growth through omnichannel marketing expertise, advanced technology, and data-driven strategies.
Drive customer engagement, conversion, and lifetime value by designing, scaling, and optimizing personalized customer journeys.
What you will do
Analyze and interpret customer behavior and engagement across loyalty programs to identify key trends and performance drivers.
Identify factors influencing membership program effectiveness and translate data insights into actionable recommendations.
Provide recommendations to markets and management to enhance membership programs and drive revenue growth.
Develop reports & offer analytical capacity on market specific research questions
Actively manage and further develop CRM reporting landscape based on the need of markets to provide easy accessible reports that are visually easy to interpret
Act as reporting business owner: alignment, priorisation and implementation with IT of all reporting requirements
Provide ad hoc market specific data analysis to support strategy consultancy
What you will bring
Ensure the CRM reporting landscape works properly and meets business needs; create and enhance reports/dashboards to track customer behaviour and KPIs
Strong analytical skills and solid knowledge of CRM systems
Expertise in loyalty programs and a strong understanding of customer engagement tracking processes
Solid knowledge of Databricks; proficiency in Python (PySpark) and SQL
Experience with SAP systems (Lumira, Analysis for Office, Analytics Cloud); Google Analytics is an advantage
Excellent Microsoft Office skills, especially Excel
Strong ability to prioritize and manage time effectively under tight deadlines
Proven team player with a proactive mindset, able to collaborate with cross-functional teams (IT, Data Scientists, Business)